By Appointment Only - Contact us

FAQs

Q?

Can I have the screens/films once my shirts are printed?

A.

No, Films remain the property of Shifty Apparel. The screen set up fee you pay is for the graphic design time, to separate the art work, print the films and burn the screens.

Q?

What do I need to supply to get a quote?

A.

To be able to provide you with an accurate quote, we will need to know the following:

  • Style of garments
  • Colour/s of garments
  • Type of fabric (e.g, cotton, polyester - if you are not sure browse some options here)
  • Number of garments (min order 10 for all services other than DTG)
  • Colour/s of print
  • Location of print on garment (e.g, 1st logo, front pocket print or chest print etc and 2nd logo back print, upper or lower etc)
  • If supplying your own garments - Type, Fabric, Brand (see customer supplied requirements here)
  • Whether you will need freight or will be picking up your order - Collection hours are 9am-4pm weekdays only.

 

Q?

What are the steps for placing an order?

A.

Place an order using the following steps:

  1. Send us an email with your order requirements (Artwork, Fabric, Style, Colours, Freight).
  2. We'll send you an itemised quote based on your requirements.
  3. If you accept the quote, an invoice is issued which requires a deposit payment.
  4. Once paid we will give you the estimated time of completion (10 working days for standard orders) and your digital mockup for approval to decorate.
  5. When your garments are ready we will be in contact by email to advise collection/freight options.
  6. Your garments will be shipped or collected as per our arrangements.

To place an order please send an email to hello@shiftyapparel.com.au or contact us here.

Q?

Can you design my logo for me?

A.

Yes, we offer graphic design services and create your logo from scratch or redesign your current logo to ensure it is print ready in the correct files.

Q?

Why does my artwork need to be print ready?

A.

To ensure that we can provide you with an accurate estimate, artwork must be print ready and to scale in .ai, .eps, .psd or .pdf formats. Hi-resolution 300dpi+ JPEGS to scale of print may be acceptable. All fonts must be turned to outline.

If your artwork is not print ready, it is subject to $50+gst per hour artwork fees. We will always give you an estimate before proceeding with any artwork or order.

Q?

What is your standard screen size?

A.

Our standard screen print is A3 (Vertical) 297 mm wide x 420 mm high. You can request an oversize print for an added cost. If you’d like a quote simply email us here.

Q?

Are images from the internet print ready artwork?

A.

Maybe for DTG or Embroidery. As these processes are both digitally setup. Generally if they are very small images and you want to print them a lot larger we would advise against it due to obvious quality issues with the finished product.

For Screen Printing in short, probably not. Most images on the internet are low quality/dpi versions of the original digital artwork. The process of printing the artwork to film and exposing the film image into the emulsion on the screen requires clean lines. 100% print size high resolution of 300dpi or greater JPEGS, high resolution PDFs and vector art formats are preferable.

Q?

Can i print a photo?

A.

Yes. For small order DTG is the way to go. A digital just like you would onto paper but using ink for a tee.

For large orders using the CMYK screen printing process you can recreate a photo with the 4 colour pixel process. The process breaks down the original image into the 4 colours of cyan, magenta, yellow and black to create a layering of pixels (little dots) that appear like the photo when finished.

Q?

Can i supply my own garments?

A.

Maybe... We will require some information about the garments including the fabric, size measurements and style.
Usually we will only accept stock from promotional companies, trade customers, or large custom orders. Not usually 10 mixed size and style k-mart tees.

Q?

What is your turn around time?

A.

We endeavour to meet client deadlines where possible. If you have an urgent job please ensure to discuss that with us as soon possible.
Our usual timeframe is 10 full business days from deposit payment for screenprinting and embroidery and 3-10days for DTG.

Q?

Do you have a minimum order?

A.

DTG printing has no minimums. Screen printing and embroidery MOQ 10 units with the same design.

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